Terms & Conditions

1 Privacy and Data Protection

We aim to handle your personal information responsibly and in accordance with applicable data-protection requirements and our privacy policy. Information you provide may be used to prepare quotations, arrange travel services, confirm bookings, communicate with you and meet relevant legal obligations.

Where necessary to deliver your trip, relevant details may be shared with service providers such as accommodation partners, transport operators, airlines, park authorities and permit-issuing bodies. Please refer to our privacy policy for further information.

2 Changes to These Terms

Leone Tours & Travel may update these terms from time to time. The version applicable to a booking should be read together with the written quotation and booking confirmation issued for that trip.

Material changes affecting an existing booking will be communicated where required or appropriate. If a change affects your confirmed arrangements, contact us promptly for clarification.

3 Intellectual Property

Unless otherwise stated, the text, photographs, logos, graphics, designs and other materials published on our website are owned by Leone Tours & Travel or used with permission.

You may not reproduce, republish, distribute, modify or commercially use these materials without the relevant rights holder's prior written permission, except where permitted by law.

4 Prices and Surcharges

4.1 Website Prices and Quotations

Unless stated otherwise, website prices are indicative, quoted in US dollars and priced per person. Your written quotation identifies the applicable price, inclusions and exclusions. Quotations are valid for the period stated in the proposal.

Unless specifically included, costs may include:

• International flights, passports, visas and entry permissions.
• Travel, medical and evacuation insurance.
• Tips and gratuities for guides, drivers and accommodation staff.
• Personal purchases, optional activities and additional excursions.
• Meals, drinks, taxes or services not listed as included.

Review your quotation carefully to confirm exactly what is included in the agreed trip price.

4.2 Changes in Costs

Travel costs can be affected by changes to park and permit fees, accommodation rates, transport and fuel costs, taxes, airline charges, exchange rates and supplier charges. Where an adjustment applies, we will communicate the relevant information and explain its effect on your quotation or confirmed arrangements.

5 Bookings and Payments

5.1 Booking Confirmation

After receiving your enquiry, we will prepare a proposed itinerary and quotation based on your requirements. Review the destinations, dates, activities, accommodation, inclusions and price before accepting the proposal.

A booking is subject to written confirmation and the payment requirements stated in your invoice or booking documents. Availability cannot be assumed until the relevant arrangements have been confirmed.

5.2 Deposits and Final Payments

The published payment terms require a 50% deposit within 10 days of the invoice, with full payment required for bookings made within 61 days of departure. Check your invoice and booking confirmation for the exact payment deadline.

• A booking is not guaranteed until the required payment has been received and confirmation has been issued.
• Full payment is normally due no later than 61 days before departure, as specified in your booking documents.
• For last-minute trips within 61 days of departure, the published terms require full payment within two days of the invoice unless another written arrangement applies.
• International airline tickets may require full payment by the reservation deadline.
• The lead booker is responsible for coordinating payment for the booking party.

Failure to pay by the applicable deadline may result in cancellation and relevant cancellation charges. Contact us promptly if you anticipate a payment difficulty.

5.3 Payment Methods

Available payment methods will be provided with your invoice. Any applicable bank, transfer or payment-provider fees should be clarified before payment.

6 Cancellations and Refunds

6.1 Cancellation by the Traveller

If you need to cancel all or part of a confirmed booking, notify Leone Tours & Travel in writing as soon as possible. Cancellation charges may depend on the time remaining before departure, the services booked and third-party supplier rules.

Where a supplier refunds money paid on your behalf, any recoverable amount will be handled according to the applicable booking terms and supplier conditions. Some permits, flights and accommodation bookings may be non-refundable once confirmed.

6.2 Cancellation by Leone Tours & Travel

We make reasonable efforts to operate confirmed trips as agreed. A booking may need to be cancelled where payment obligations are not met, a stated minimum group size is not achieved, or exceptional circumstances prevent the planned services.

The published terms specify the following notice periods for certain cancellations: at least 20 days before departure for trips longer than six days; at least seven days for trips lasting two to six days; and at least 48 hours for trips shorter than two days. Circumstances and applicable law may affect the options available.

If a cancellation or significant change affects your trip, we will communicate available alternatives and any refund or other remedy applicable under your booking terms and relevant law.

7 Booking Modifications

7.1 Changes Requested by the Traveller

Contact us as early as possible if you want to change names, dates, routes, accommodation or activities. Changes depend on availability, supplier rules and applicable permit or ticket restrictions. Additional costs may apply.

• Errors reported within 10 days of booking confirmation may be corrected without the standard administration charge where applicable.
• The published terms provide for a US$125 modification fee for certain corrections requested after the 10-day period.
• For eligible itinerary changes requested more than 61 days before departure, the published terms provide for a US$150 administration fee per one-time request, plus supplier charges or revised trip costs.
• For eligible date postponements requested more than 61 days before departure, the published terms provide for a US$200 administration fee, subject to availability and supplier policies.
• Replacing a traveller may be requested in writing no later than seven calendar days before departure. The published terms provide for a US$250 administration fee per traveller replaced, plus additional costs.

The published terms generally treat requested itinerary alterations within 61 days of departure as cancellation of the original booking, subject to the applicable cancellation schedule. Airline tickets, gorilla permits and other restricted bookings may have separate conditions.

7.2 Changes Made by Leone Tours & Travel

Weather, road conditions, accommodation availability, park closures, transport schedules or supplier changes may require an itinerary adjustment. We will aim to inform you as soon as reasonably possible and arrange a suitable alternative where feasible.

Available options for significant changes depend on the booking agreement, the nature of the change and applicable law.

8 Travel Insurance

Travellers are strongly advised to obtain comprehensive travel insurance for the full duration of their trip. Cover should be appropriate for the activities booked and destinations visited.

Consider cover for:

• Emergency medical treatment and hospital expenses.
• Medical evacuation and repatriation.
• Trip cancellation, interruption or curtailment.
• Lost, stolen or damaged baggage and personal belongings.
• Activities that may require specific insurance cover.

Check policy exclusions and limits carefully. Do not assume a standard policy covers gorilla trekking, hiking, adventure activities or emergency evacuation.

9 Medical Conditions and Accessibility

Inform us before confirming your booking about any medical condition, disability, mobility requirement, dietary need or other consideration that could affect your travel arrangements.

Some safari destinations involve long drives, uneven ground, high-altitude areas, remote locations or strenuous activities. Seek advice from a qualified healthcare professional where appropriate.

If a necessary requirement cannot reasonably be accommodated, we will discuss available options with you where practicable.

10 Passports, Visas and Travel Documents

10.1 Entry Requirements

Travellers are responsible for ensuring that they have valid passports, visas or entry permissions, transit documents and any required vaccination or health documents for all countries on their itinerary.

Requirements can change. Check official immigration, embassy and government guidance before departure. We cannot guarantee entry to any country or accept responsibility for a traveller being unable to travel because required documents are missing, invalid or incomplete.

10.2 Travel Vouchers and Tickets

Where applicable, travel vouchers and domestic tickets are provided according to the arrangements and timelines stated in your booking documents. Check all documents and traveller names immediately after receiving them and report errors promptly.

11 Airlines and Other Carriers

Air and other transport services may be governed by the conditions of the relevant carrier and applicable international conventions. Flight schedules, routes, baggage rules and departure times may change.

Where a carrier changes or disrupts a service, we will provide reasonable assistance within the scope of our agreed arrangements. Responsibility for delays, cancellations and baggage issues will be determined by the carrier's terms, the booking agreement and applicable law.

12 Travel Risks and Safety

Safaris and outdoor activities take place in natural environments and may involve risks associated with wildlife, terrain, weather, road conditions, altitude, insects, illness and remote locations. Wildlife sightings cannot be guaranteed.

During your trip, you agree to:

• Follow instructions given by your guide, driver, park ranger and activity leaders.
• Respect wildlife, maintain safe distances and never feed wild animals.
• Follow park rules and remain in designated areas or vehicles when instructed.
• Use seatbelts and other safety equipment where provided or required.
• Respect local communities, customs, property and environmental regulations.
• Inform your guide promptly of any safety concern or medical emergency.

We will make reasonable efforts to communicate relevant safety information and arrange services with appropriate care. Travellers are responsible for following safety instructions and taking reasonable precautions for their wellbeing.

13 Limitations of Liability

Leone Tours & Travel will take reasonable care in arranging the travel services described in your confirmed itinerary. The scope of our responsibility depends on the services agreed, the booking documents and applicable law.

Some activities, excursions or services may be provided by independent third-party operators under separate terms. Where we act only as a booking agent for a service, the relevant supplier's conditions may apply.

We are not responsible for a failure or delay to the extent it is caused by a traveller's actions, a third party outside our reasonable control or an unavoidable extraordinary event, subject to applicable law and duties that cannot legally be excluded.

Accommodation, transport and infrastructure in remote areas may differ from standards travellers are accustomed to at home. Occasional power interruptions, water shortages or other local service limitations may occur.

14 Problems During Your Trip

If you experience a problem during your trip, notify the relevant accommodation, activity provider or guide as soon as possible so that an attempt can be made to resolve it. You should also contact Leone Tours & Travel using the contact details in your booking documents.

Provide clear details of the issue, including dates, locations and supporting information where available. If a complaint cannot be resolved during the trip, send us a written explanation as soon as reasonably possible after returning home. The published terms request written details within 28 days of return.

Prompt notification helps us investigate the issue and discuss an appropriate resolution. Your legal rights remain unaffected where applicable law provides otherwise.

15 Local Laws and Regulations

Travellers must comply with the laws and regulations of the countries and communities visited, as well as the rules of national parks, reserves, accommodation providers, airlines, transport operators and activity organisers.

Illegal activity or serious failure to comply with safety rules may result in an activity being stopped or travel arrangements being terminated, subject to the booking terms and applicable law.

16 Force Majeure and Exceptional Events

Force majeure refers to an event beyond the reasonable control of the affected party that could not reasonably have been foreseen or avoided and that prevents or seriously disrupts performance of the agreed services.

Examples may include:

• War, civil unrest, terrorism or serious security incidents.
• Natural disasters, flooding, wildfire or extreme weather.
• Epidemics, pandemics or public-health emergencies.
• Government restrictions, border closures or park closures.
• Major transport disruption, airport closures or carrier cancellations.
• Other events outside the reasonable control of the parties.

If such an event affects your trip, we will communicate with you about the impact and practical alternatives. Refunds, cancellation charges and other remedies depend on supplier recovery, the booking agreement and applicable law.

17 Language and Translation

These terms are written in English. Translations may be provided for convenience. If a translated version appears inconsistent with the English text, the parties should refer to the English version, subject to mandatory legal requirements that apply.

18 Contract and Jurisdiction

18.1 Booking Agreement

Your written quotation, accepted itinerary, invoice, booking confirmation and these terms form the basis of the travel agreement between you and Leone Tours & Travel. Any trip-specific conditions should be stated in the relevant booking documents.

By confirming a booking, the lead traveller confirms that the booking party has had an opportunity to review the applicable conditions. The lead traveller is responsible for communicating relevant booking information to other members of the group. Minors must be booked by a parent, guardian or responsible adult.

18.2 Governing Law

These terms and the relevant booking agreement are governed by the laws of Uganda, subject to any mandatory legal rules that may apply. Disputes are subject to the jurisdiction of the competent courts in Uganda, unless applicable law requires otherwise.